PLEASE NOTE RATHOETOYS IS AN ONLINE BUSINESS ONLY. WE DO NOT HAVE A SHOP FOR VIEWING PRODUCTS.
All Images are for Display Purpose Only and are Subject to Change. Dimensions are an Approximate Size Guide Only and May Differ from Product Size Received. If you are not Satisfied with your purchase, Please Return your product as it was Delivered in its original packing to RathoeToys within 14 Days for Full Refund. We do not accept toys that have been assembled as returns
Like every other internet or mail order retailer, we have no control over problems that occur in transit that lead to delays in delivery of your order. Whilst we completely understand the frustration that delays cause, we cannot be held responsible for any delays caused by 3rd party couriers and therefore cannot offer discounts or compensation for delays in delivery.
We ship via a national courier, which has a delivery time of 2 to 3 days.
We endeavour to process your order as quickly as possible and will usually dispatch your goods within 5 days of receiving the order or 10 Days for Trampolines (subject to receiving satisfactory payment, see section 2 below). If an item is no longer available or is out of stock we shall inform you and advise you of the expected delivery time. We may contact you by telephone so please ensure that you have provided us a daytime contact number. By placing an order you confirm that you have provided us the correct billing address of your debit/credit card and the correct delivery address.
We cannot accept responsibility for delays in delivery caused by our suppliers or by any other third party. Hence we cannot be liable for an item that fails to arrive by a required date.
We accept payments by all major credit cards through Stripe. We also accept Bank Transfer also. Please contact us for Payment by Bank Transfer.
We no longer accept orders by Cash and Collect as all toys are now held in a secure warehouse with no access to the Public. Goods will only be dispatched once full payment has been received and the funds has been cleared. Please allow up to 5 working days for us to process your payment.
We aim to describe each product as accurately as possible. However, where products are made of plastic, this may cause the materials, design and colour to vary from those illustrated. Consequently we cannot be held responsible for any changes to the final product as a result of the above. All Images are for Display Purpose Only and are Subject to Change. Dimensions are an Approximate Size Guide Only and May Differ from Product Size Received. Pictures and Dimensions are a Guide for you the Customer to see what you are buying. This Does not Affect your Statutory Rights.
Please make sure that you are able to be at home for a delivery if a day/date has been confirmed, as some failed deliveries are liable to re-delivery costs at the Full Rate of our original delivery charges.
Please do not reject a delivery if the box is damaged. We do our best to ensure that all of our products are adequately protected during transit, so a damaged box will very rarely result in a damaged product. In the event that your item is damaged
PLEASE DO NOT ASSEMBLE A TOY IF IT HAS A VISUAL DEFECT SUCH AS CRACKS OR BROKEN PARTS.WE WILL NOT ACCEPT A TOY ASSEMBLED BACK FOR A REFUND. In such as case please contact us by email firstname.lastname@example.org in the first instance so we can advise you in the next step. We will Where possible, ALWAYS replace parts before accepting returns where items arrive damaged or develop a fault that can be fixed with a replacement part. We must be notified within 24 Hours via E-mail (not by Phone)of you receiving your package and may ask for proof of the damage by way of Picture/Pictures before processing your request.
A Cooling of Period of 14 days is accepted for the return of any toy if you have change your mind where a box has been opened but the product has not been Assembled, but you the Customer of Rathoetoys . A full Refund will be issued minus the cost of returning the box should you request us to collect the box. Otherwise you pay for returns or you can return in person.
DISPLAY ITEMS AS SOLD AS SEEN AND ARE THEREFORE NON RETURNABLE FOR A REFUND.
We are fully compliant with the Consumer Protection (Distance Selling Regulations) Act 2012, which allows for a 14 day "cooling off" period. If you decide to return an item due to a change of mind then you must contact us first by email email@example.com anytime up to 14 days starting from the day of delivery. Once we have confirmed that the goods can be returned, you must ensure that the item returned is unused and in perfect re-saleable condition with all the original packaging and instructions, otherwise we will be unable to refund you. Upon satisfactory receipt of the goods we shall issue a refund for the cost of the goods and Delivery which you pay to get the goods back to Rathoetoys. If our courier collects the item then we shall deduct a collection fee of €28 from the price of the goods and the balance shall be paid to you. If we arrange our courier to collect a box of you and you reject this collection for any reason you the customer are liable or the Non Collection Charged imposed on Rathoetoys by our courier.
If you decide to arrange your own delivery then we would strongly recommend that you obtain a "Proof of postage" certificate from the Courier (free of charge) as this will be required in the event of making a claim for lost or damaged returns.
In the case of personalised products or any item that has been made to your specification, we regret that we are unable to provide a refund on these items. Such items are excluded from the Distance Selling Regulations Act 2013. If you are in doubt about placing an order for a personalised product then please contact us and we will be glad to assist you and provide further details.
Our policy on returns does not affect you Statutory Rights as a consumer. If the goods are received damaged before assembly then we will offer you "First" a Replacement Part if possible to resolve the issue. If this is not possible for what ever reason a full refund or if you prefer an replacement product will be issued. This will only be done if we Rathoetoys are Satisfied that our First Option of replacing a part is not viable to resolving the problem. THIS IS AT OUR DISCRETION.
PLEASE DO NOT ASSEMBLE A TOY IF IT HAS A VISUAL DEFECT SUCH AS CRACKS OR BROKEN PARTS. In such as case please contact us by email firstname.lastname@example.org in the first instance. Please note that you must notify us of the damage by E-Mail email@example.com WITHIN 36 HOURS OF ACCEPTING DELIVERY. We are unable to entertain any claim for damaged goods after this time period. This is a condition imposed by our carriers.
IMPORTANT! Once you assemble an item you are unable to claim against any damage in transit and no returns will be accepted.
Damages during transit must be reported to us within 24 hours of receipt. We cannot assume any item is a gift and as such cannot accept complaints made after this period in the event that the goods were not checked beforehand.
When returning an item back to us please enclose all the packaging, instructions, leaflets etc that came with the product, together with a brief explanation of the fault. If you decide to arrange your own delivery we recommend that you obtain a Proof of Postage when returning the item back to us as we would be unable to refund you the postage costs without this certificate
In the case of personalised products or any item that has been made to your specification, we regret that we are unable to provide a refund on these items. Such items are excluded from the Distance Selling Regulations Act 2000. If you receive such an item that has been damaged then will repair or replace the product. Where this is not possible, a full refund will be offered.
FAULTY GOODS/COMPLAINTS/OTHER ISSUE'S
ALL RIDE ON TOYS ARE UNDER WARRANTY FOR 6 MONTHS FROM DATE OF DELIVERY/COLLECTION OF YOUR TOY.
Do not assemble any product bought from Rathoetoys if you have received the wrong product. We are happy to replace any Product if this is deemed to be our fault, but only if said toy/product has HAS BEEN CHECKED WITHIN 48 HOURS OF DELIVERY and has not been assembled or used. We Rathoetoys reserved the right to refuse any complaints or exchange of Products in relation to this matter if assembly or use of the product is found. This is our legal right
We want you to be happy with everything you buy from us. If you are not satisfied with your purchase, we will exchange or refund any unused item provided it is returned in a saleable condition,(which means you must NOT have ASSEMBLED THE TOY) in its original, undamaged packaging, and within 14 days from receipt of goods. If we find that the product has not been returned to us in a re-saleable condition, we reserve the right to refuse a refund.
If a product has been accepted as being in good condition by the customer, but is then found to have a fault, our policy is to aim to repair the product via replacement parts being shipped directly to the customer, for the customer to fit. If parts fail to correct the issue we will action a Service and Repair where we collect the Ride-on and bring it back to our workshop in order to correctly identify the fault and fix the Ride-on. We only offer this service if the toy was delivered by a courier. If said toy was collected then the onus is on you the customer to return the toy back to our workshop. If we are unable to fix the Ride-on after we have investigated the issue and the fault is covered by the Warranty we will provide a replacement toy or Full Refund. No Replacement product or Refund shall be offered until all other methods of solving the fault have been exhausted. No replacement of any ride on toy will be Entertained after the 6 month warranty has elapsed. We will however provide you with replacement parts for any ride on toy at your expense after the 6 month period. If the fault present is deemed to be a non-manufacturing fault (due to accidental damage or mis-use) then we are unable offer you with a replacement or a refund.
Any refunds given will be made via the same method as payment received.
By purchasing and using your new Battery Operated Ride-on Toy (“Ride-On”) you agree to be bound by the terms of this Warranty as set out below.
What the Warranty covers:
- This Warranty only covers defects in materials or workmanship which result in the Ride-on malfunctioning.
- The Warranty is only valid if the electric Ride-on is used under normal conditions for its intended purposes by a person who is below the maximum weight as stated by the manufacturer, who properly fits in the toy and is capable of controlling the toy correctly.
- The Warranty is also only valid if the assembly of the Ride-on was performed correctly, the Ride-on has not been modified in any way and has also been maintained correctly and any adjustments that are made are only done in accordance with those described in the owner’s manual provided with the Ride-on
- The Warranty is only valid in the Ireland and NI
The Warranty does not cover and will be voided if:
- The Ride-on is used in a manner contrary to the instructions as stated in the Owner’s Manual included with the Ride-on
- If the Ride-on is exported outside of the Ireland and NI
- If the Ride-on is incorrectly assembled
- If the Ride-on is damaged due to incorrect use, misuse, accident or abuse
- If the Ride-on is damaged due to alterations or modifications which have been made to the Ride-on or repairs performed by an unauthorized engineer.
- If the owner of the Ride-on has failed to perform regular, correct maintenance
- If the Ride-on is rented or used for commercial purposes
- The warranty does not cover normal wear and tear or any other causes not arising from defects in materials or workmanship
The Warranty does not cover Batteries, Steering Wheels, cosmetic parts or any other components that wear with use as detailed below:
- Batteries are considered consumable products and also require regular maintenance in order to ensure good battery health, the battery is only covered if you have purchased specific battery warranty
- Steering wheels are not covered as the steering wheel is often used to lift the Ride-on, an action they are not design for and we strongly advise against. We class damaged or broken steering wheels as normal wear and tear and as such they are not covered by the Warranty
- Mirrors, Doors, Body plastics, Stickers & Decals, Decorations & Accessories and Seats & Seat coverings are classed as cosmetic parts and are not considered as essential for the operation of the Ride-on
- Components that wear with use including but not limited to tyres/wheels, wires, chains or belts
If your product develops a manufacturing fault after 7 days of accepting delivery, but within 6 months, we will aim to repair the product by sending out replacement parts to the customer’s address. If for some reason a replacement toy is needed due to inherent structural faults then the original toy bought by you the customer must be returned to Rathoetoys before sending out the replacement toy. This is to prevent Fraud or miss confusion that may arise if their is any problems with the Replacement toy.
If a Partial Refund is agreed between Rathoetoys and a customer for whatever reason the refund will be returned the same way that the toy was paid for in the first instance. We reserved the right to hold payment till we Rathoetoys are happy that the situation has been Resolved Satisfactorily at our end not the Customers end. This Does not Affect Your Statutory Rights.
Our warranty does not cover any item that is over 6 months old, unless there is a separate manufacturer’s warranty in place. Please check with us and we shall advise if such a warranty applies to your product.
INFORMATION WE COLLECT FROM YOU
In general you can visit this Website without telling us who you are or revealing any information about yourself. However, there are parts of this Website where we may need to collect personal information from you, including without limitation your name, post and email addresses, fax and telephone numbers, employment details, date of birth and banking details.
USE OF INFORMATION COLLECTED
Domain name information that we collect is not used to personally identify you and instead is aggregated to measure the number of visits, average time spent on the Website, pages viewed etc. We use this information to measure the use of our Website and to improve its contents.
When other personal information, such as your name and email address is collected from you (for example through online forms or via email etc) we generally let you know at the time of collection how we will use that personal information. We may also use the personal information you provide or which we collect via this Website for the purposes of:
(i) providing you with services which you have requested and notifying you about important changes or developments to these services;
(ii) updating our records about you;
(iii) crime detection, prevention and prosecution;
(iv) responding to your inquiries and complaints or to process your requests in relation to your information;
(v) administering offers, competitions and other promotions;
(vi) evaluating the effectiveness of our marketing and for research, training and statistical analysis with the aim of improving our services;
(vii) making the Website easier for you to use and providing you with access to certain parts of the Website.
We may also contact you about products and services available, which we believe may interest you or benefit you financially. We may do this by post or by phone unless you have told us not to; and by email, text or other electronic means if you have told us that we can or as otherwise allowed by law. You may tell us at any time if you change your mind. For more information on your marketing preferences please contact us.
By Placing an order Online or Over the Phone or in Person and paying for said Purchase with Rathoetoys you accept all of the term & conditions outlined above.